1. A complaint can be directly lodged with the Investment Manager in writing, orally or telephonically at any of the following:
2. Alternatively, investors may use SCORES to submit their complaints directly to the Investment Manager.
3. The Investment Manager shall endeavour to redress the investor complaint(s) within 30 days without any intervention of SEBI, failing which the complaint shall be registered on SCORES. It is mandatory for the investor having grievance to take up the matter directly with Investment Manager.
4. If investor(s) are not satisfied with the response from the Investment Manager, they can lodge their grievances with SEBI at https://scores.gov.in/scores/Welcome.html or to SEBI office. The complaint shall be lodged on SCORES within one year from the date of cause of action, where:
5. Any complaints/disputes not resolved to satisfaction of investors per the above grievance redressal framework will be resolved by settlement through conciliation and arbitration process as may be agreed under the respective Contribution Agreements of investors.
6. The SCORES ID for the Trust is AIF01025.
7. After exhausting these options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal.
8. Link to the ODR portal - https://smartodr.in/login